At Sankalpa Multispeciality Hospitals, we believe every patient deserves dignity, safety, and compassionate care. We are committed to maintaining a healing environment built on trust, transparency, and respect.

This page explains your rights as a patient — and your responsibilities that help us care for you better.

Patient Rights

  1. Right to Respect & Dignity
    You have the right to receive care without discrimination based on age, gender, religion, nationality, financial status, or medical condition.
  2. Right to Safe & Quality Care
    You have the right to safe, ethical, evidence-based treatment from qualified healthcare professionals.
  3. Right to Information
    You have the right to:
    • understand your illness and treatment options
    • know the benefits, risks, and alternatives
    • ask questions and receive clear answers
  4. Right to Informed Consent
    Before any procedure or treatment, you will be informed and asked for your consent — except in life-threatening emergencies.
  5. Right to Privacy & Confidentiality
    Your personal and medical information will be kept confidential, shared only with authorized caregivers unless required by law.
  6. Right to Choose & Participate
    You may take part in decisions about your care and have the right to refuse treatment (after understanding the consequences).
  7. Right to Pain Relief & Comfort
    You have the right to appropriate pain management and compassionate care.
  8. Right to Access Medical Records
    You may request copies/summaries of your medical records as per hospital policy.
  9. Right to Transparency in Billing
    You have the right to clear information about charges, estimates, insurance, and payments.
  10. Right to Feedback & Complaints
    You may share suggestions, complaints, or concerns — without fear — and expect a fair, timely response.

Patient Responsibilities

To help us provide safe and effective care, we request patients and families to:

  1. Provide Accurate Information
    Share complete details about:
    • medical history, allergies, medications
    • past treatments or surgeries
    • insurance and identity documents
  2. Follow Treatment Advice
    Follow the plan prescribed by your doctor and ask if anything is unclear.
  3. Respect Hospital Rules
    Co-operate with visiting hours, infection-control practices, and safety guidelines.
  4. Show Courtesy
    Treat doctors, nurses, staff, and other patients with respect.
  5. Protect Belongings
    Keep valuables safe and inform staff if something is lost.
  6. Avoid Self-Medication
    Do not take medicines without approval from your doctor while admitted.
  7. Financial Responsibility
    Clear bills and payments honestly and on time, as per hospital policy.
  8. Use Emergency Services Correctly
    Use emergency facilities only when necessary so that critical patients receive timely care.
  9. Participate in Your Care
    Ask questions, understand risks, and actively engage in decisions.
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